To provide payment, log in to your Clipper account and edit the payment information in My Profile. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. A Station Agent can help direct you. Can I get a card at an airport? Find your service: AC Transit. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Be sure to review the paper ticket fare chart at the station. You have up to 6 months to spend down your balance, so you can load the funds. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. This happens automatically, with no disruption in your ability to use Clipper. You will need to use this new email address the next time you log in to your Clipper account. 877.878.8883. Ticket Central. Purchase at various retail locations , including BART and Walgreens. 877.878.8883. Clipper says it does not take funds away, even if the card goes unused for years. To add value to your Clipper card, open your mobile wallet on your phone. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. A single beep and a green light means you paid for your ride. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Select Clipper card and follow the instructions to add a card and load value. BART. I'm visiting the Bay Area. Visit clippercard.com and buy online. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Picking up your value means loading the value on your card after youve placed an online or phone order. 2020, Metropolitan Transportation Commission. Choose your payment method and complete the order. To add a card to your Android phone, open Google Pay and click the + sign. Learn more about required travel documents. If you do not hear any beeps or see any lights, your card may be defective or damaged. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? For more information, visit Sales and Service Locations. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. This page includes debit cards and refunds. Please call 800-888-2535 or submit your request via our contact us page. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. What happens if I tag on, but I change my mind? The outside viewing deck does not have reserved seating. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' We've made it easy with quick guides to every service on Clipper. New to Clipper? Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. You can also add value through the Clipper app. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Had to call a couple of weeks ago, and got a live person really quickly. You will select your seats when making your booking. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Complete the form below and a dedicated account manager will be in touch. Clipper on your phone will not unlock a bikeshare. Learn more on our luggage policy. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. City Coach. Learn more about Clipper START and how to apply here. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Clipper is a regional transit card that can be used on all transit in the Bay Area. We will automatically send a declined payment notice to the email address in your Clipper account. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Please plan accordingly and allow sufficient time. Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Privacy Policy. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. Riders are encouraged to get a Clipper Card to avoid the surcharge. I loaded value online, but when I tried to use my card, it wasnt there. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Center the card or device over the "Tag Here" graphic on the screen. Yes. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. To find the cost of a particular BART trip, use the BART Fare Calculator. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. My transit benefit program told me they sent you the money. Should you want to change your booking in any capacity, a $15 USD fee will be charged. Enjoy the convenience of booking the entire trip all at once. What's the difference between cash value and BART high-value discount (HVD) tickets? The money is still missing. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). For Andriod phones, you may need the move your phone around. We strongly recommend that you check-in online prior to arriving at our terminals for travel. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Everything you need to know when you travel with Clipper! Weekly and monthly passes are not available. Key Clipper information translated to Spanish. The Victoria Clipper V can accommodate both standard and motorized wheelchairs on the main deck of the vessel. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. opens in new window. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. There are no discounts available at the BART vending machines. For iPhones, theantenna is in the top third of the phone. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. This page includes how it works, mobile payments and Clipper mobile app. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. The Google Privacy Policy and Terms of Service apply. Open the Clipper app and select the card you want to set up for Auto-Reload. What happened to my order? After your second tag, the card reader will display a message that your initial tag was refunded. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. All rights reserved. Clipper cards pending pass? This might take a few seconds. TDD/TTY: 711 or 800.735.2929. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Registered cardholders can report lost, stolen or damaged cards and request replacements. This means we couldnt process your payment for automatic reloading. The Victoria Clipper V vessel is a passenger-only ferry. To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep What if Im having trouble using my Clipper card at a bike share station? Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Sign up for year-round getaways, special offers, and more. All guests are welcome to use the top outside viewing deck as desired during our trips. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. There's no need to open an app. You can also set up Clipper on your phone through Apple Wallet. Clipper account access including checkingyour balance can be found on the Clipper website. See the. The discount is even greater if you add multiple nights! Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Clipper card pending passes cash value. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. EMAIL US. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Requires iPhone 8/Apple Watch Series 3 or later. On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). . Check out the r . Final boarding is 15 minutes before the scheduled departure time. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Choose an Option to Begin Planning Your Trip. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. Yes. Check out our sample Victoria Clipper V gift shop menu. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). For more information, please see our Seattle-Victoria fast ferry schedule. learn more. Key Clipper information translated to Chinese. When does the new 31-day pass become active? If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Your 31-day pass becomes active the first time you use it to pay a fare. Both discount and regular Clipper cards can be ordered and managed online. Please plan accordingly and allow sufficient time. If the condition evaluates to false (.F. The exception is BART HVD, which will be available the following day. Once you set up Auto-Reload, we need to confirm your payment method is valid. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Key Clipper information translated to Chinese. If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Use the same ticket when you exit. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. What happens if my transit benefit order will exceed the $300 cash balance limit? Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Luggage items between 51 to 70lbs will be charged $30.00 USD / $35.00 CAD and luggage items over 71 lbs. No input is required. BART is working to install Add Valuemachines that accept credit cards at all stations systemwide. You will still need to use your plastic Clipper card for this. No. While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. Discounts; Where to Use; Locations . Infants under 1 (<1) are free on the Clipper, but are not provided a seat. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. With the start of the school year, "we had an avalanche of youth apply for the cards," said Clarence Johnson, spokesman for AC Transit. If you dont have enough cash to add the minimum balance to exit the station, please speak with the Station Agent for access to the free area to add value. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. You can travel from SeaTac Airport to Seattle Clipper terminal the following ways: We strongly recommend arriving one hour before departure time for your sailing. This site is protected by Google's invisible reCAPTCHA. On a successful tag, lights and a "Travel OK" screen will appear on the machine. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Can I use the cash value loaded on my Clipper card to purchase a transit pass for my card? Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. On our international route, the Victoria Clipper V also offers onboard duty-free sales. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Our terminal in Seattle is only open 6:30am 10:30am for check-in and processing. County Connection. Visit Us Get an adult, Youth or Senior Clipper card Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Phone. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. will be charged $40.00 USD / $45.00 CAD (Credit Card ONLY, Cash NOT accepted) per leg of travel. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. 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